Media Upload Policy

Uploading a few photos or short clips of your items, rooms, parking and stairs gives us a far more accurate quote and avoids surprises on the day. Uploads are optional.

• You own the media you upload, or have permission from the owner to share it for the purpose of obtaining a quote.
• The media does not depict identifiable third parties without their consent.
• The media is not unlawful, infringing, defamatory or otherwise harmful.

• Allowed formats: JPEG, PNG, WEBP, HEIC, HEIF, GIF; MP4, MOV, WEBM, M4V.
• Maximum file size: 50 MB.
• Maximum 20 files per quote request.

• Uploads are stored in a private cloud storage bucket — never publicly browsable.
• Each upload is granted via a short-lived signed URL issued from our server; tokens cannot be guessed or enumerated.
• Upload size and content-type are validated server-side before a token is issued; size-by-IP and per-session rate limits apply.
• Only the operations team and the partner assigned to your quote can access the media — strictly to deliver your quote and service.
• We log every issued signed URL and every retrieval in our internal audit log.

Uploaded media is automatically deleted from storage 30 days after upload. See the Data Retention Policy for the full schedule. You may also request earlier deletion at info@dimondmovers.uk.

• To prepare and revise your quote;
• To brief the crew assigned to your move;
• To resolve any subsequent claim or dispute (e.g. proof of pre-existing condition).

• We do not use your media for marketing without your separate, written permission.
• We do not sell, license or transfer your media to any third party outside the assigned partner.
• We do not use your media to train AI models.