Privacy Policy
How we collect, use, share, secure and retain your personal data when you request a quote, instruct us to perform a service, or interact with our website.
1. Data controller
Dimond Movers Ltd (Company No. 13745285), Guald Yard, Unit A, Old Reading Road, Crowmarsh Gifford, OX10 8BW, United Kingdom, is the data controller for personal information collected through https://www.dimondmovers.uk and our quote forms. You can reach our data protection contact at info@dimondmovers.uk.
2. What data we collect
- Identity & contact: name, phone number, email address.
- Move information: collection and delivery addresses (or postcodes), preferred move date, property size, inventory, special items, additional services requested.
- Media you upload: photos and short videos of items, rooms, access points and parking.
- Verification metadata: SMS one-time code timestamps, phone-verified flag.
- Technical metadata: IP address, browser user-agent, device language/timezone, and UTM marketing source where present.
- Consent records: which legal versions you accepted and when.
3. Why we process it (lawful basis)
- Contract (UK GDPR Art. 6(1)(b)) — to provide you with a quote, schedule the move and deliver the service you requested.
- Legitimate interests (Art. 6(1)(f)) — to operate the website securely, prevent abuse and spam, route leads to the assigned partner, and improve our service. We have weighed these interests against your rights.
- Consent (Art. 6(1)(a)) — for cookies that are not strictly necessary and for storing uploaded media you provide.
- Legal obligation (Art. 6(1)(c)) — for accounting, tax, fraud-prevention and ICO record-keeping duties.
5. International transfers
Our primary processing takes place in the United Kingdom and the European Economic Area. Where any sub-processor processes data outside the UK/EEA, we rely on the UK International Data Transfer Agreement, the EU Standard Contractual Clauses or an applicable adequacy decision.
6. How long we keep it
See our Data Retention Policy for the full schedule. In summary:
- Uploaded media: deleted automatically after 30 days.
- Inactive quote requests: archived after 90 days.
- Archived leads: deleted after a further 180 days.
- Soft-deleted records: hard-deleted after a 30-day grace window.
- Accounting records: retained for 6 years as required by HMRC.
7. How we protect it
- TLS 1.2+ encryption in transit, AES-256 encryption at rest.
- Database access is restricted by Row-Level Security policies.
- Uploaded media is stored in a private bucket; all access is by short-lived signed URLs, never public listing.
- Phone verification (OTP) prevents lead spoofing and bot submissions; verification tokens are single-use.
- All access to customer records is logged in our internal audit log.
8. Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you;
- Correct inaccurate or incomplete data;
- Erase your data (subject to legal retention obligations);
- Restrict or object to our processing;
- Receive a portable copy of data you provided;
- Withdraw consent at any time where processing relies on it.
To exercise any right, email info@dimondmovers.uk. We will respond within one calendar month. If we cannot resolve your complaint, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at https://ico.org.uk or by calling 0303 123 1113.
10. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by a new version number at the top of this page. The version in force at the time you submit a quote is the version that governs your submission.